Reference

Legal clarity you can rely on

When you open an account with erek kodok, we're transparent about how we handle your data, your deposits and withdrawals, and your account access.

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erek kodok Legal clarity you can rely on
REACH OUR TEAM

Legal questions? Contact us directly

We answer account and legal inquiries Monday to Sunday, 07:00 to 23:00 Jakarta time. Use live chat from inside your account lobby, email our support mailbox, or check the help section for common account-access and payment-flow questions. If you need to dispute a transaction or report an issue with data handling, our support team will document it and route it to our compliance desk within 24 hours.

Team online

Live chat

Open your account and find live chat in the top-right corner. Our team answers within two minutes during business hours. Text your question in plain English and we'll walk you through account settings, payment queries or policy details.

Email support

Write to [email protected] with your account email and a clear description of your legal or account query. We respond within four business hours. Keep a copy of your message for reference.

Help centre

Browse our help section without logging in — it covers account verification, deposit and withdrawal steps, payment-method setup, and FAQs on data retention and account closure. Updated daily with answers to the queries we hear most.

YOUR ACCOUNT SECURITY

How we protect your legal rights

Your account password is hashed with industry-standard encryption. Two-factor authentication is optional but we recommend it — add your phone number in account settings and you'll get a code every time you…

Password encryption

Your login details are encrypted with AES-256. We don't store your actual password, only a hash. If you forget it, reset via email link — a real support agent never handles your new password.

Two-factor authentication

Add a phone number in account settings to enable OTP on every login from an unknown device. You'll get an SMS code from our system. Disable it any time, but we keep it on as your default if you've set it once.

Withdrawal verification

Every withdrawal request is reviewed by our compliance team before it clears. We check your identity against your account record. If there's a mismatch, we contact you via the phone number or email on file to confirm the request.

Data retention

Deposit and withdrawal records are kept for seven years to comply with Indonesian financial law. Account activity logs are kept for two years. You can request deletion of non-financial data after account closure.

Your data rights

You can request a copy of all personal data we hold on you, ask us to correct it, or request deletion where the law allows. Email [email protected] with 'Data Request' in the subject line. We respond within five business days.

Fraud reporting

If you spot an unauthorized withdrawal or login, contact live chat or email support immediately. We freeze your account, investigate within 24 hours, and reverse fraudulent transactions where possible. Keep your email and phone number current so we can reach you.

Common legal and account questions

We collect your full name, email address, phone number, date of birth, and a copy of your ID to verify you meet eligibility requirements where local law permits. We also store your payment method details securely and your login history. This data is encrypted and never shared with third parties outside our payment processors.

Financial records — deposits, withdrawals, transactions — are kept for seven years to comply with Indonesian law. Your personal profile data (name, email, ID copy) is deleted after 30 days unless you request it sooner. Login records are purged after two years. You can request immediate deletion by emailing [email protected].

Contact support with your transaction ID and the amount in question. Our team investigates within 24 hours. If the deposit failed to clear, we check with your bank or payment provider and reprocess it at no cost. If a withdrawal was unauthorized, we reverse it and secure your account. Send disputes via live chat or email within 90 days of the transaction.

Yes. Log in, go to account settings, and select 'Close Account'. We'll process the closure within one business day. Any balance is returned to your original payment method. After closure, you cannot reopen the same account, but you can create a new one after 30 days if local law permits.

Your deposit funds are held in a segregated client trust account separate from our operating costs. Where local law permits, player funds are protected under Indonesian banking regulations. We maintain this separation at all times. If you have concerns, contact support — we provide proof of segregation on request.

Access and eligibility depend on local law in Indonesia. We operate transparently and comply with all applicable regulations in our supported regions. If you're unsure whether your location is eligible, contact support with your city name (for example, players in Yogyakarta or Denpasar reach the same support team). Our team will confirm your eligibility.

To withdraw via DANA, OVO, GoPay or QRIS, your account name must match the name on your payment app or bank account. We verify this automatically. If names don't match, the withdrawal is rejected and the funds return to your account. You can then update your payment method and try again. No personal banking details are stored — only a secure token linked to your account.

Related Pages

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