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How We Keep Your Account Safe

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, your personal information and payment details stay encrypted and separate from our game…

Encrypted account credentialsSegregated payment recordsFull data access on request
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erek kodok How We Keep Your Account Safe
REACH OUR TEAM

Contact Us About Your Privacy

We respond to privacy requests, account access questions and data deletion requests during our support hours. Use email for formal requests; live chat for faster replies about account access or data concerns.

Team online

Email Support

Send your data access request or privacy concern to our support inbox. We respond within 48 hours on weekdays. Include your account email so we can verify your identity and pull your records.

Live Chat

Open the chat window in your account lobby between 09:00 and 22:00 Jakarta time, Monday to Sunday. Ask about what data we hold, how to download your information, or how to close your account.

Account Settings

Navigate to Settings > Privacy in your account dashboard to review what information we've collected, update your contact details, or download a copy of your data directly.

DATA HANDLING PRACTICES

How We Store and Protect Your Information

Our privacy system is built around three commitments: we encrypt all sensitive data at rest and in transit, we keep account records only as long as your account is active plus seven…

Encryption & Security

All account logins, payment submissions and gameplay data travel through SSL encryption. Your password is hashed; we never store it in plain text. We perform monthly security audits and respond to any breach within 24 hours.

Data Retention

We keep your account data while your profile is active. After you close your account, we retain records for seven years to meet Indonesian tax and payment regulations, then securely delete them.

Payment Privacy

DANA, OVO, GoPay and QRIS transaction IDs are logged for your withdrawal history, but full payment card or bank account numbers are encrypted and held only by our payment processor, not by erek kodok directly.

Third-Party Access

We share your data with payment processors, anti-fraud services, and where local law permits, with tax authorities. We never sell your information to marketing firms or ad networks.

Account Verification

During registration and large withdrawals, we may ask for ID or proof of address to verify you match your account profile. These documents are scanned, verified and then deleted after 30 days.

Your Rights & Requests

You can request to see all data we hold, correct any inaccurate information, download your records, or ask us to delete your account. Email [email protected] or use the Privacy Request form in your dashboard.

Privacy Policy – Your Questions Answered

When you close your account, your login credentials and gameplay history are flagged as inactive but kept on file for seven years to comply with Indonesian payment and tax records. You can request immediate deletion of non-essential data like your phone number or address by emailing our support team, and we'll remove it within 14 days.

Submit a data download request through your account dashboard or email [email protected]. We compile your full record—registration details, deposit and withdrawal history, and gameplay logs—and send it as a downloadable file within 14 days.

No. When you deposit or withdraw, your payment method information goes directly to our PCI-compliant payment processor. We store only the transaction ID and amount on our servers, never your account number or card details. This separation protects your payment privacy.

Only you can log in to your account. Our support team can view your data only when you contact them with a request, and then only to help you. We never share gameplay records with third parties except anti-fraud services or where local law requires it.

Go to Settings > Personal Information in your dashboard and update your name, email or address directly. If you need to correct your phone number or ID details, email [email protected] with the correction and a brief reason, and we'll verify and update it within 48 hours.

We use essential cookies to keep you logged in and remember your lobby preferences on your device. We do not use tracking pixels to follow you across other websites. You can manage cookie settings in your browser; disabling non-essential cookies will not prevent you from playing.

We monitor our servers 24/7 and respond to any unauthorised access within hours. If a breach affects your account or payment data, we notify you by email and offer free account recovery support. We also file a report with Indonesian authorities where local law permits.

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